A Love That Will Last - Wai Mun & Sharon

If you are looking for a really interesting game to play, look no further! Trust me this is a really nice farming game! Alright don't put it off because its a farming game and the name Farmville brings back nightmare of endless clicking! Well I thought the same too until I give Farmville 2 a try! 

I wanted to say PRAISE GOD! With a heart filled with gratitude! As I am reading the book of Revelation - I realized just how great and awesome my Heavenly Father is yet He takes time to bless His child - ME! Being in business makes me held tightly to God like never before! It is a very unfamiliar, uncharted territory! Never been down this road so like a child I am following closely to my daddy in heaven! 

I have always prayed - Dear Lord, please continue to bring customers from all over Malaysia & His answer is simply just marvelous! "Malaysia only my child? Too small a dream! Let's just say........... WORLDWIDE" (I can imagine His loving tone) Thank You Lord for your blessing! He never fail to prove to me when we hold on to Him and only Him, He gives and He blesses us with things our heart could never contain and couldn't think off! Over and abundant! Amen! 

I was approached by my first overseas customer two weeks ago! He is from Germany! He wanted to buy not one bag BUT a lot of bags & a few wallets too! I am now waiting for his second payment as he in turn introduced me to his friends! I was a little worried about how to courier those items so far! Called up various courier companies as I wanted the most cost efficient one! DHL by far is the most expansive! I packed my items up in a box as light as possible and the weight : 1.25kgs! DHL offer me a price of MYR 522 (door to door) - the Customer Service personnel told me on the phone that it will be MYR 823 - I do not believe so I went to the psychical office to have them look through! Well MYR 522 is still that expansive though! The uncle in DHL even try to convience me that this is the best choice! He pulled out his files showing me people who courier CURRY POWDER to Italy! I mean Curry Powder that cost only MYR55 with the heavy courier fee of MYR 500! Sorry I am wiser than that! Doing business is all about cost efficiency! Even in life as well! What a wastage of money while three quarter of the world is in poverty rite! 

Followed by UPS - MYR 459 (door to door) while Kangaroo & Sky-net & Nationwide with such names does not serve vicinity outside Malaysia - talking about naming yourself Sky-net & Nationwide while Kangaroo's slogan is "Your Worldwide Partner" Thank God at that time my sister is around, so the both of us rounded up the courier companies here in Johor and at the end thank God, Pos Malaysia is still the best option available.... I strongly think that despite the complaints that I read online! Well everything and everywhere there sure be someone who complains! Pos Malaysia offer me MYR 173 to sent the item through! I still make some extra from it! Thank God! 

Once it was sent out with all the proper declaration done! I sigh with relieve BUT then it is always my way of doing business to check the tracking until it arrives at my customer's door! Suprisingly when the prayer goes up! Our worries come down! Papa said "He handle the rest!" The item arrived safely at my customer's door 5 days later! Amen! Wonderful! Praise be to God and by faith I claim "MORE TO COME PAPA" 

The more I see things are done in Groupon, the more disappointed I became! Check out how Groupon deal with the complaint I gave to them!!!

1. As if I do not know where the FORWARD button is in my email, I need to write an email to them and they hence FORWARD the mail to the merchant!
2. What is their action as GROUPON? At first they told me they will NOT be involved and that I should deal with the merchant myself! Now I get no respond & no apology from their MERCHANT and they are FORCED to handle my case and what do they do after a long phone call with me? They asked me to drop them an email in which they did nothing BUT forward the email to the merchant using the SAME EMAIL ADDRESS that I sent my complaints to, I thought you Groupon would have better contacts or even give your merchant a call!?! EMAIL! COME ON GUYS... YOU GOTTA BE KIDDING ME! I WAS A CUSTOMER SERVICE BEFORE in freight forwarding company AND I DO NOT HANDLE MY CUSTOMER COMPLAINTS THAT WAY! 
3. Its 2 days now and the merchant DON'T even bother to reply my complaint! Lets see what is the next drama that follows!
4. If you read my complaint, you will know I did not asked for the item BUT I was questioning what are GROUPON actions to ensure quality towards the merchants they allowed on their weekly advertising? What are their assurance to their online customers?!  ANSWER: Groupon do not care about their customers! Wonder if they read the complaint even!! Do they check for quality merchant! NO!!!!!  And the language used is "PLEASE ANSWER TO THIS CUSTOMER" It is just another way of saying  the same thing they said to me on my first complaint to them : AFTER SALES SERVICE GROUPON NO PROVIDE! PLEASE GO AND CHASE FROM YOUR SELLER ONCE TRANSACTION IS ACTIVATED!  (I had refined the figure of speech!) 

I guess I will continue to grunt until I receive my items! I have wrote another email to GROUPON and this time a rather nasty one! Yeap its 2 and half months now and I am yet to receive a proper explanation to why this is happening! They kept blaming it to the custom saying that the new rules implemented and the custom have to go through one by one of the items that came in to Malaysian shores!!  Here is my rebuttal to them:

I am a small online business person too! I import heavily from various countries overseas! Namely China, Taiwan, Hong Kong & U.S. To be honest my items are taxable items and I so happened to order during the RAYA week! I received my parcels 3 days after RAYA break's over! Pay my duty to the custom guys and declare my items accordingly. So why is your merchant blaming the custom? Do some justice for these guys! Not everything has to do with the guys in uniform! Do you ever bothered to check the genuineness of your merchants before letting them advertise??!!?? 

Well then I took the fancy of going to their Groupon Facebook Malaysia and I read so many who is in the same plight as me! Some even worst BUT some I find it funny! After one bad experience with Groupon they still buy from them again and again and again! What is the point of all this stress?!? Some even worst than mine case! Check this one below :

One lesson I learned & will NOT forget - In the tone of Taylor Swift (in her song - We are never ever getting back together) "I am never ever ever ever going to buy one damn shit thing from Groupon! No matter how cheap it is" There! I got it out in one breath full! 

My item is still on the way! A MYR49.00 iPhone set! That was claimed to have been discounted by 60% - well its all load of lies that I fall for! Market Price is just MYR41.00 and I bet they could get it cheaper inspite them operating online or getting in bulk! Ok! Price aside, should be focusing on the item delivery! In the rules and regulation the seller promise a within 3 weeks delivery and I am ok with it! Now what?!? Its been almost 2 months and I get emails after emails regarding the delay. At first it was due to the Raya break! Then the second delay was due to over-demand (You call 70 items sold an over demand?!?)  Then came the third email due to custom giving them problem! (Well I deal with custom as well! In fact my items are taxable items while theirs are duty free! - I do not see custom giving them any problem at all! Through my experience of importing items from various countries like Japan, China, Korea, Taiwan, Hong Kong & USA - I get very minimum problems as the custom would only requires you to pay the certain taxable amount (if your items are taxable) if not usually the release will be immediate! So custom giving you problem?! What problem? Then came this morning delay item notice without any reason - my item will only be delivered end of this month! What? that will be freaking 2 and half months to get a MYR49.00 stuff?!?  

I try writing to Groupon and the answer I get is "Once the deal is effective, chasing of goods or any inquiries should be between the buyer and seller! Groupon will not be involved in it" Well THANK YOU VERY MUCH! What is the use of using Groupon when you don't care whether the seller is authentic or not? What is the use of you when you didnt check properly whether they have the items and whether their inventory is available or not!!! BULLSHIT! 

Trust me! I am very devastated & I guess I have to give up hoping.. They should be thankful they have customers like me who doesnt give a hoot! I have a customer last week! Pos Malaysia delay her item for 1 day and she start jumping at me accusing me of cheating her money and asked me to make a report to Pos Malaysia for "Barang Hilang" (The value of her things ?!  MYR30.00) Well tell you there are all kinds of people out there and people that sell on Groupon are majority "Shupid"