The more I see things are done in Groupon, the more disappointed I became! Check out how Groupon deal with the complaint I gave to them!!!
I gave up after looking at how they handled customers complaint! They don't lose anything because tonnes and tonnes of customers are still buying from them! I am just gobsmacken to see such a huge company - MNC so to say handle their customers complaints!
- As if I do not know where the FORWARD button is in my email, I need to write an email to them and they hence FORWARD the mail to the merchant!
- What is their action as GROUPON? At first they told me they will NOT be involved and that I should deal with the merchant myself! Now I get no respond & no apology from their MERCHANT and they are FORCED to handle my case and what do they do after a long phone call with me? They asked me to drop them an email in which they did nothing BUT forward the email to the merchant using the SAME EMAIL ADDRESS that I sent my complaints to, I thought you Groupon would have better contacts or even give your merchant a call!?! EMAIL! COME ON GUYS... YOU GOTTA BE KIDDING ME! I WAS A CUSTOMER SERVICE BEFORE in freight forwarding company AND I DO NOT HANDLE MY CUSTOMER COMPLAINTS THAT WAY!
- Its 2 days now and the merchant DON'T even bother to reply my complaint! Lets see what is the next drama that follows!
- If you read my complaint, you will know I did not asked for the item BUT I was questioning what are GROUPON actions to ensure quality towards the merchants they allowed on their weekly advertising? What are their assurance to their online customers?! ANSWER: Groupon do not care about their customers! Wonder if they read the complaint even!! Do they check for quality merchant! NO!!!!! And the language used is "PLEASE ANSWER TO THIS CUSTOMER" It is just another way of saying the same thing they said to me on my first complaint to them : AFTER SALES SERVICE GROUPON NO PROVIDE! PLEASE GO AND CHASE FROM YOUR SELLER ONCE TRANSACTION IS ACTIVATED! (I had refined the figure of speech!)
I do not wish people bad things BUT I certainly do not wished Groupon well in their business! I hope that people will wake up from their bargain hungry attitude and do the right thing! You might say "Choose the right merchant" "I always buy from Groupon and I do not have problem" "I only buy holiday destination & food services" and so on and so forth! The truth is if Groupon do not ensure their merchants are of quality it is like a time-bomb waiting to explode on anybody! If it not you this time it will be you the next! See ya!
0 comments:
Post a Comment